You have the following right of cancellation policy:

Cancellation policy

You have the right to cancel this contract within 14 days without giving any reason. The revocation/return period is 14 days from the day on which you or a third party named by you who is not the carrier took or has taken possession of the goods - in the case of several goods: the last goods - or from the day on which the contract was concluded.

To exercise your right of withdrawal, you must

contact hempeline, Zum Blech 1a, 90562 Heroldsberg, e-mail:, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. The statement of reasons is mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Excluded from revocation are:

Cosmetic products that have been used and can therefore no longer be placed on the market. Goods made to customer specifications or clearly tailored to the customer's personal needs (e.g. engraved items). All engraved jewellery is intended for final sale and has been engraved according to the customer's instructions. hempeline is not liable for errors that are based in an instruction or specification of the customer.

Consequences of revocation

If you withdraw from this contract, we must repay you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), excluding the return costs, without delay and at the latest within 14 days from the day on which we received the goods of the withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Return process

In case you return items to us, please adhere to the following procedure: Always return the items to us complete in their original packaging; this serves to protect the goods from damage in transit during return.

The delivered goods may only be used for the purpose of inspection - comparable to a fitting in a shop. In the event of deterioration of the goods due to further use, we reserve the right to demand compensation for the value. Costs for shipping are borne by the customer and are not included in the reimbursement.

Please send us an email to to register a return shipment, with the necessary data.

Send the items to the following address:

To sheet 1a
90562 Heroldsberg

Please note that a return may take a few days in the post and our returns department also needs time to process it.

Excluded from revocation are goods that have been manufactured according to customer specifications or are clearly tailored to the customer's personal needs (e.g. engraved items) or are subject to hygiene conditions and can no longer be placed on the market after use.